8 Ways for Shopping Malls to use QR Codes to Increase Business
Key Takeaways
- Indoor shopping malls are still popular and have a growing number of young customers
- Most shoppers are tech savvy and familiar with QR codes
- QR codes can be used to make the mall experience better for staff and customers alike
Malls and indoor shopping centers allow for consumers to easily visit a variety of different businesses, pick up the goods they want, have a tasty meal, and even participate in limited time events, all while allowing business owners access to a vast and excited market. However, running a mall, or even a store within a mall, can come with some challenges.

Customers can get confused when new stores open up or layouts change, and businesses can become frustrated in trying to get new patrons or reviews from previous ones, not to mention the need to promote their businesses. Luckily, QR codes can help everyone involved in many different ways!
In this piece I will go over just that, eight different ways mall and business managers can make clever use of QR codes to better serve the customers and their communities. I’ll also go over some helpful tips on using QR codes and answer some frequently asked questions on this topic.
So let’s start shopping!
What is a QR code?
A QR code is a square image, usually monochrome and resembling a jumbled up chess board, containing data that can be scanned by a smart device, like a phone or tablet. Scanning these codes can allow you to conduct a variety of simple tasks, like paying for goods and signing into WiFi networks, or access all sorts of digital content, like websites, images, and social media pages.
These codes are easy to make on your own through a service like QR Code Developer, can be monitored, customized, and affixed to just about any surface that can display a 2D image. You can find QR codes on posters, stickers, various forms of advertisement, and much more.
You’ve likely already encountered a QR code in some form today!
How can QR codes be used in shopping malls?
There are many different ways both management of indoor shopping centers and the businesses within can make clever use of QR codes to enhance the shopping experience. Here’s just a few examples:
Official website
QR codes linking to URL addresses are some of the most common, and it’s easy to see why. People passing by a flier or poster often don’t want to copy down a long and complicated web address into their notes or phones, even if it’s something they’re interested in.
A QR code connecting to your mall or store’s official website can solve this problem entirely, allowing interested persons to view your website, see your hours, and get a general feel for what your business is about quickly and easily on their own devices.
Social media
In a similar vein to the last point, social media pages can also be easily shared and accessed through QR codes. Social media presence is essential for any business in the modern day to better interact with your audience and keep them up to date on all your dealings.
QR codes can be made for pages on Facebook, Twitter/X, Instagram, Youtube, Discord, TikTok, and much more.
Hours and important information
A sign with your business’s operating hours posted on the front door, but it does come with its issues. You would have to update it consistently, and post additional hours for holidays or special events.
However, a QR code can provide up to date information on your operating hours and keep customers informed on anything that may affect them. Additional information, like when you’ll be back, how to contact management, or even how to order products online or over the phone, can also be provided through these same codes.
Payment
The number of people using QR codes as their primary method of payment is increasing all over the world. This can be conducted through apps like CashApp, PayPal, Venmo, Zelle, and WePay.
Perhaps the greatest benefit of QR code payments is that customers will only need to use their phones to get the goods they want. There’s no need to fumble with cash or even bring your bank card around, just scan the code and you’re all set!
WiFi
Free public WiFi is essential to any business in the modern age, malls very much included. Customers expect it now, though having an unlocked network anyone can log in to can be dangerous for customers, staff, and management alike.
Luckily, a QR code can easily be set up that allows mall patrons to easily log into the networks of individual stores or the shopping center as a whole, all without having to enter a long password or compromise their data.
Reviews
Customer feedback is extremely valuable for any brand or business, but often difficult to acquire. Most customers simply want to walk in, buy their goods, and walk out, and can get annoyed when a staff member asks them to stick around to fill out a review.
However, it’s possible to set up a QR code linking to your review page, through something like Yelp or Google Reviews, and include it on a customer’s receipt or a card given with their purchase. This way, they can leave a review on their own time and you can get the feedback you need.
Events and schedules
Malls and indoor shopping centers often do more than just provide a space for shops and shoppers, they often host limited time events as well. Just this week, I went to a Halloween themed craft faire at my shopping center, and interactions with Santa Claus and the Easter Bunny have become a mainstay in shopping malls.
Updates, schedules, and maps for these kinds of limited events can also be provided to guests through QR codes. This will allow patrons to get a feel for what the events are about and plan their schedules accordingly.
Maps
As shopping malls get bigger, acquire new stores, or replace closed down ones, it can be difficult for patrons to navigate the space and find the exact business they're looking for, and the traditional directory can only help directionally challenged folks so much.
However, a QR code can provide a map with up to date information on the center as well as each shop within, and even give patrons step by step directions on how to reach their favorite stores.
Benefits of using QR codes in shopping malls
Ease of use
QR codes are both easy to use and easy to make through something like QR Code Developer. Just about every smart phone on the market has a QR code scanner built right in. All you need to do is point the camera at the code and tap the link when it pops up.
QR codes can also be scanned from almost any angle and even when visible damage has been done to the code.
Widely understood
By now, most people with smart phones are at least familiar with QR codes and know how to use them. In many regions, QR code payment is more popular than cash or cards.
Customizable
QR codes can be heavily customized, with unique colors and appearances to fit your needs or branding.
Hands free communication
The usage of QR codes surged during the COVID 19 pandemic since it allowed for people to communicate with each other, access content, and share resources, all without needing to touch each other or even be in the same space.
Trackable
If you use something like QR Code Developer to make your codes, then it’s possible to monitor how your codes are used. This can include information like how many scans your code got, where they were scanned, and even on what device they were scanned.
General tips
Know your audience: If you’re certain that most of your intended audience doesn’t know how to use QR codes or just don’t like them, then don’t use them.
Keep instructions clear: Provide clear instructions on how to use and scan QR codes as well as where the codes will redirect to.
Place codes on a flat surface: To make sure that codes are still scannable, only put them on flat surfaces, like walls, tables, posters, or fliers.
Use high contrast: If using custom colors on a code, make sure that the colors are distinct enough from each other to be read as a QR code.
Make sure codes are visible: Don’t place codes where patrons are unlikely to see them.
Only use codes when necessary: If an alternative exists that’s easier for all parties involved, use that.
Test on multiple devices: Make sure your codes work whether scanned on an Android device, iPhone, tablet, or other device.
Frequently Asked Questions
Q: Do I need to hire someone to make my QR codes?
A: No. QR codes can be made by yourself for free through a service like QR Code Developer.
Q: Do I need to download anything to scan QR codes?
A: While QR scanner apps are available for mobile devices, they are not necessary. Most modern smart devices are perfectly capable of scanning codes right from the built-in camera app.
Q: What devices can scan QR codes?
A: Most modern smart devices with both a built-in camera and an internet connection can scan QR codes and access the content within. This includes smart phones, tablets, and even some handheld gaming consoles.
Q: Are QR codes safe?
A: While there are some risks in using QR codes, they are relatively safe.
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